FAQs

Yes, Lanaotek can support customers with model selection, topology discussion, product matching, and solution configuration for Ethernet transmission, PoE access, industrial networking, outdoor communication boxes, solar power network systems, optical modules, mixed copper and fiber links, and data center switching. For complex projects, the final design should be reviewed together with the customer, installer, and end user's technical team so compatibility, capacity, certification, and delivery risks can be identified earlier.

Depending on the product and project stage, Lanaotek may provide datasheets, product catalogs, user manuals, configuration guides, topology suggestions, test reports, firmware files, certification documents, and quotation documents. Customers should confirm the exact document list during pre-sales communication because requirements vary by country, tender, industry, and project owner.

Sample testing is strongly recommended for projects with harsh environments, third-party devices, solar power systems, special firmware requirements, or strict acceptance criteria. A good sample test should include the actual power source, cables, optics, cameras, routers, software configuration, and environmental conditions that are close to the real site.

A reliable acceptance test should check link stability, PoE output, power redundancy, temperature performance, VLAN or routing configuration, management access, fiber link quality, alarm behavior, reboot recovery, surge and grounding design, enclosure protection, and actual traffic load. For outdoor and industrial projects, long-duration testing is more useful than a short power-on test.

OEM and ODM customization may be available for selected products and project quantities. OEM usually means producing products under the customer brand with agreed specifications. ODM may involve deeper product design, configuration work, or hardware adjustment. SKD cooperation can also be discussed for customers who need local assembly, localization, or market-specific supply chain arrangements. Typical customization can include logo, label, packaging, model name, firmware branding, enclosure design, port configuration, power design, and integrated smart box layout. Feasibility, cost, lead time, MOQ, certification responsibility, intellectual property, and after-sales responsibility should be confirmed based on the exact product and customization depth.

Yes, Lanaotek can work with distributors, system integrators, telecom contractors, security project companies, and industry solution providers. The most productive cooperation usually includes clear target markets, product focus, pricing structure, technical training, sample support, project registration or protection.

If you know the target model, please provide the model number, quantity, destination country, required certification, and expected delivery time. If you are still selecting products, please provide the product type, port quantity, port speed, PoE requirement, uplink type, managed or unmanaged requirement, operating environment, power input, certification needs, order quantity, destination country, branding requirements, and target delivery time. For solution projects, a topology diagram, BOM, existing equipment list, and connected device list will help Lanaotek recommend a more accurate model and configuration.

MOQ depends on whether the customer orders a standard model, customized branding, modified firmware, special enclosure, or full ODM design. Standard products usually have lower MOQ than deeply customized models. Customers should share the target model and customization request so the sales team can confirm the practical MOQ.

Certification documents may be available depending on the product model and target market. Customers should confirm the required certification list before ordering, especially for public tenders, telecom projects, transportation systems, energy projects, and regulated markets. If a project requires additional testing or local certification, cost and schedule should be discussed in advance.

Lead time depends on stock status, order quantity, customization, testing requirements, packaging, certification documents, and logistics method. Standard samples may be faster when inventory is available. Customized smart boxes, solar solutions, special firmware, or ODM projects usually require more time for engineering confirmation, sample build, testing, and production.

The warranty period depends on the product category, sales terms, and project agreement. Customers should confirm the warranty terms in the quotation or purchase contract. For engineering projects, it is also important to define the process for troubleshooting, replacement, repair, and responsibility when failure is caused by lightning, incorrect wiring, water ingress, overload, or improper installation.

Lanaotek can support troubleshooting by reviewing symptoms, topology, configuration, photos, serial numbers, firmware version, power input, connected devices, and test results. For managed switches, configuration files and logs are useful. For PoE or outdoor projects, photos of wiring, grounding, enclosure, power supply, and connected devices can help identify the root cause faster. If a hardware problem is confirmed, the case can be handled according to the applicable warranty and RMA process.

Firmware availability depends on the exact product model and hardware version. Customers should provide the model number, serial number, current firmware version, and the reason for upgrade. Firmware should be upgraded only when necessary and according to the official instructions, because incorrect firmware or interrupted upgrades can cause device failure.